Question 1

Do you offer pest control services across Sri Lanka?

Accepted Answer

Yes. PestControl.lk serves major cities and operational zones across Sri Lanka, including Colombo, Kandy, Galle, Negombo, and Kurunegala. Response times depend on the location, service type, urgency, and site access requirements.

Question 2

Do you give prices on the website?

Accepted Answer

No. We do not publish prices because pest pressure, site size, access, construction type, and treatment method vary by property. A technician will share the right service recommendation and quotation after reviewing the request or completing an inspection.

Question 3

Are your treatments child and pet safe?

Accepted Answer

We use inspection-led treatment plans and explain room-specific safety guidance before and after every visit. Re-entry timing, ventilation, cleaning intervals, and any restricted zones are shared clearly so households and businesses can use the space safely.

Question 4

What happens during the first inspection?

Accepted Answer

The technician reviews the pest type, activity signs, environmental conditions, access points, sanitation risks, and any seasonal or structural factors affecting the property. The inspection findings shape the recommended treatment plan and follow-up schedule.

Question 5

Will one treatment solve the problem?

Accepted Answer

Some issues improve in one visit, but others need monitoring or repeat service. Termites, bedbugs, stored product pests, and heavy cockroach infestations often require staged control and site adjustments to deliver lasting results.

Question 6

Can you work around business hours?

Accepted Answer

Yes. Many commercial clients request early, late, or low-traffic scheduling to reduce disruption. We can plan around guest occupancy, food production cycles, school operations, clinic hours, or warehouse access windows where practical.

Question 7

Do you provide SDS or chemical safety information?

Accepted Answer

Yes. We can provide SDS or chemical safety references where relevant, along with technician guidance on safe handling, PPE, ventilation, re-entry timing, and good housekeeping after treatment.

Question 8

Do you follow eco-friendly pest control practices?

Accepted Answer

We prioritize integrated pest management principles, targeted placement, monitoring, proofing, and sanitation changes so treatment remains measured and practical. Eco-conscious service does not mean zero action; it means using the right level of control for the site.

Question 9

Can treatment be phased in sensitive environments?

Accepted Answer

Yes. Homes with young children, hospitality sites, clinics, and regulated facilities can often be serviced in phases or scheduled around occupancy so exposure and disruption stay low.

Question 10

How do I request an inspection?

Accepted Answer

Use the Book Inspection form, Request Quote page, or phone line. Share the pest type, location, property type, and any urgent observations so the team can route the request properly.

Question 11

How quickly will someone contact me?

Accepted Answer

The team aims to respond quickly during business hours, with urgent cases prioritised based on risk and location. Commercial and recurring service clients can also request planned service windows.

Question 12

Can I request a quote for a product only?

Accepted Answer

Yes. Product pages include Request Quote and Buy-style inquiry prompts. Final product recommendations and supply options depend on use case, property type, and whether a technician visit is also needed.

Question 13

What are your business hours?

Accepted Answer

PestControl.lk operates Monday to Saturday, 8:00 AM to 6:00 PM. If you need a scheduled commercial visit outside that window, please mention it in your request.

Question 14

Can I reschedule my appointment?

Accepted Answer

Yes. Contact the team by phone with your reference number, location, and preferred new time. Rescheduling depends on route availability and urgency levels.

Question 15

Do you send service reminders?

Accepted Answer

Booking and follow-up reminders can be shared through the service team workflow. The future customer portal will also support schedules, reports, and appointment visibility.

Question 16

How often should I inspect for termites in Sri Lanka?

Accepted Answer

At minimum, an annual inspection is recommended for most properties. Buildings with timber-heavy construction, previous termite history, coastal humidity exposure, or landscaping-to-wall contact may need more frequent review.

Question 17

Do I need to leave the property for termite treatment?

Accepted Answer

That depends on the treatment method and the areas being worked on. The technician will explain whether the process affects only external points, localized interior areas, or requires temporary room restrictions.

Question 18

Can termites come back after treatment?

Accepted Answer

Yes, if moisture, soil access, damaged barriers, or untreated external pressure remain. Monitoring and site corrections are part of long-term termite risk reduction.

Question 19

Why do bedbugs return even after cleaning the room?

Accepted Answer

Bedbugs hide deep in structural joints, furniture seams, luggage, and adjacent rooms. Cleaning helps, but professional treatment and follow-up are usually needed to address hidden eggs and survivors.

Question 20

Can you treat hotels or hostels discreetly?

Accepted Answer

Yes. We can phase rooms, align with housekeeping, and work around guest operations while maintaining proper treatment standards.

Question 21

Should I throw away the mattress?

Accepted Answer

Not always. Disposal depends on infestation severity, mattress condition, and whether encasement or targeted treatment remains practical. The technician will guide you after inspection.

Question 22

Do you only use poison for rodents?

Accepted Answer

No. Rodent control may include tamper-resistant baiting, mechanical trapping, proofing, sanitation correction, and monitoring. The method depends on the site and safety requirements.

Question 23

What if the rodents are in the ceiling?

Accepted Answer

Ceiling activity is common. We inspect likely roof entry points, void conditions, and travel routes before recommending control and proofing steps.

Question 24

Can you support warehouse audits?

Accepted Answer

Yes. Commercial rodent programs can include logs, station mapping, trend notes, and service records useful for internal review and compliance support.

Question 25

Why do ants get worse after rain?

Accepted Answer

Rain can push ant activity indoors by flooding nests, shifting foraging paths, or increasing moisture inside kitchens and service areas.

Question 26

Should I spray the trail myself before the visit?

Accepted Answer

Usually no. Random spraying can scatter workers and make colony tracking harder. It is better to note the trail and let the technician inspect it.

Question 27

How long does ant bait take to work?

Accepted Answer

Results vary by species, colony size, and placement quality. Some ant activity may briefly continue while workers take bait back to the nest.

Question 28

Why am I seeing cockroaches in the daytime?

Accepted Answer

Daytime sightings often suggest higher population pressure, disturbed harbourage, or strong competition for food and space. It is usually a sign that the infestation is more established.

Question 29

Is gel bait better than spraying?

Accepted Answer

In many kitchens and concealed harbourage settings, gel bait performs better because it reaches the places roaches actually hide and feed. The right plan may still include more than one method.

Question 30

Can cockroach control be done in restaurants?

Accepted Answer

Yes. Restaurant and hotel kitchen treatment is common, usually scheduled around cleaning, shutdown, and food safety requirements.

Question 31

Do you help with dengue-related mosquito risk?

Accepted Answer

Yes. We focus on source reduction, water management, breeding-point review, and community-safe prevention so the property contributes to broader dengue risk reduction.

Question 32

Is fogging enough to control mosquitoes?

Accepted Answer

Fogging or adult knockdown alone rarely solves the problem for long. Breeding-site management is essential, especially during rainy seasons.

Question 33

Can mosquito control help apartment complexes?

Accepted Answer

Yes. Shared outdoor areas, roof gutters, and common drainage are important inspection points in apartment and mixed-use sites.

Question 34

Why are small flies coming from the drain?

Accepted Answer

Drain flies and similar nuisance flies often breed in damp organic buildup inside floor gullies, traps, or wet waste points. Surface cleaning alone may not remove the breeding layer.

Question 35

Do UV fly traps replace proper cleaning?

Accepted Answer

No. Monitoring devices support control, but cleaning, drain care, waste timing, and exclusion remain the main long-term fixes.

Question 36

Can you help food businesses with fly pressure?

Accepted Answer

Yes. We support kitchens, supermarkets, bakeries, and service sites with breeding-source review, treatment, and monitoring options.

Question 37

Should I knock down the nest myself?

Accepted Answer

No. Disturbing a nest can increase the sting risk and make removal more dangerous. Keep people away and let the team assess it first.

Question 38

Do you relocate bees when possible?

Accepted Answer

Yes, where safe access, species behaviour, and site conditions make relocation practical and responsible.

Question 39

Can you remove nests at height?

Accepted Answer

Access is assessed case by case. Height, roofing, public exposure, and structural safety all affect how the service is planned.

Question 40

Will spider control also remove webs?

Accepted Answer

Yes. Web removal is usually part of the service because visible improvement matters for homes, hotels, and customer-facing properties.

Question 41

Why do spiders keep returning outside the building?

Accepted Answer

Exterior lighting, insect prey, sheltered corners, and vegetation touching walls all support repeat webbing if not managed.

Question 42

Is the service low-toxicity?

Accepted Answer

Where practical, the approach is kept low-toxicity and targeted, focusing on harbourage and web pressure rather than unnecessary broad treatment.

Question 43

What pests are covered by general pest control?

Accepted Answer

The scope depends on the inspection findings, but general plans commonly address ants, cockroaches, mosquitoes, spiders, occasional invaders, and broader nuisance pest pressure.

Question 44

Is general pest control better as a routine service?

Accepted Answer

Yes. Routine maintenance is usually more effective than waiting for multiple pest issues to become visible at the same time.

Question 45

Can I combine home and office locations under one account?

Accepted Answer

That can be discussed with the team, especially for commercial clients managing several sites or residential communities.

Question 46

Is fumigation suitable for every pest issue?

Accepted Answer

No. Fumigation is specialized and only recommended when the infestation, enclosure type, and operational needs justify it. An assessment is always required first.

Question 47

Will I get documents after fumigation?

Accepted Answer

Commercial and logistics clients can request records linked to the service, site conditions, and operational handover requirements.

Question 48

How long does the area stay closed?

Accepted Answer

Closure timing depends on the treatment plan, enclosure, aeration requirements, and clearance process. The team will explain the schedule before work begins.

Question 49

Does disinfection replace normal cleaning?

Accepted Answer

No. Disinfection supports hygiene protocols but does not replace routine cleaning, waste handling, hand hygiene, or ventilation.

Question 50

Can you disinfect offices and schools after hours?

Accepted Answer

Yes. Shared environments are often scheduled around occupancy to reduce disruption and support safe reopening.

Question 51

Do you disinfect homes as well?

Accepted Answer

Yes. Homes can request targeted disinfection support, especially around shared rooms, illness recovery, or move-in and move-out periods.

Questions we hear most often

General

Service Process

Product Safety

How To Get a Quote / Request a Service

Scheduling